The Associate Athletic Director of Ticket Sales and Operations, under the direct supervision of the Deputy Athletic Director will be responsible for the overall development, management and implementation of the Ticket Sales and Operations Department to direct and manage all ticket sales, systems and related inventories, operational functions, strategic planning, communications, and customer service requirements for the department.
Responsible for all new business generation, sales leadership, development, optimization and achievement of sales goals and strategies, sales training, and development of sales best practices; manages daily Ticket Sales operations and data analytics, including hiring, training, supervising, managing and developing a staff of sales representatives.
Serves as liaison with Athletic Department senior staff, other Athletic Department units and University offices; including but not limited to, the Board of Regents, Government Relations and Alumni Association.
Oversees the administration and fiscal operations for the Ticket Sales Office and Ticket Operations Office, and which includes reconciliation of accounts, reporting, and annual development of the budget for each area including CRM and data analytics systems.
Ensures compliance of ticket sales and ticket operations with established policies and procedures and adherence to appropriate audit controls as required by internal and external auditors.
Develops procedures for outbound sales and service practices, prospecting, lead generation, data capture and database management.
Responsible for the management and oversight of all ticket related services and products internally and externally (including both athletic and outside special events).
Leads the initiation and execution of marketing and promotional strategies for ticket sales (including new and renewed sales efforts) using internal and external resources alongside the Fan Experience/Marketing Office. Monitors and documents strategic performance and amends methodology for program success as market conditions change and goals are established.
Prepares regular fiscal reports, settlements, and short-term and/or long-term range forecasting and other related reporting for senior administration, as requested. Develops and implements customer service principles, systems, and programs that permeate all ticket sales functions across all University properties with customer retention as the primary goal.
Performs other job-related duties as required.
Bachelors and 5 years experience Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
Experience: requires a minimum of five (5) years of directly job-related experience.
Additional Job Posting Information: Education will be accepted in lieu of experience
Internal Number: STA006202
About University of Houston
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, we educate more than 40,750 students in more than 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 8,000 degrees annually, with more than 200,000 alumni. UH is a Carnegie-designated Tier One public research university.