Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success – a professional environment, thoughtful designs and courteous service – just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.
Job Summary:
The General Manager oversees all aspects of the business including leading and managing performance in operations, hospitality and sales. As our business footprint will expand at a very fast pace, we need a strong business leader who could not only run our local Hana business, but build successful and sustainable relationships with government and key enterprises, build and grow our Hana family, and drive the success of all operational support for the greater local market. Key to the success for this role also includes being the voice of your local market internally and partner with key functions such as real estate, finance, D&T, HR, development, sales, brand marketing, and brand communications to grow the Hana family.
The General Manager will also be responsible for the business development and account management surrounding brokers and other real estate partners for their unit. The GM considers themselves the Chief Marketing Officer of the business and is very involved in the Sales process. S/he is responsible for developing and maintaining relationships with internal CBRE partners and brokers, as well as external stakeholders across the company as well as in the greater local market.
Essential Duties and Responsibilities:
Serve as the single point of contact for the unit and for our partners. You are the CEO of the business and own all aspects of the Hana.
Help manage the overall P&L responsibility for the Hana including forecasting, revenue generation, and patron/resident retention and loyalty.
Build and grow the Hana brand through events, public relations efforts, brand awareness, and local specialized support from our partners and neighborhood community.
Be the voice of your local market internally and partner with key functions such as real estate, finance, D&T, HR, development, sales, marketing, and brand communications to grow the Hana family.
Lead the Hana team in your building to accomplish the following:
Create a professional neighborhood environment amongst our patrons and residents through hospitality, events and personal introductions.
Ensure that the Hana is fully operational, and processes are running efficiently.
Manage the sales process and patron/resident retention.
Team development and growth.
Manage all OKR's for the Hana unit.
Ensure complete alignment with the Hana mission, values and big idea.
Prepare various monthly, quarterly, and annual reports for management's review as needed.
Consistently maintain a high level of client-guest/resident satisfaction and loyalty.
Education and Experience:
Bachelor's degree
4+ years professional experience related to relationship management and business development
Commercial real estate experience preferred
Communication Skills:
Solid presentation skills with the ability to communicate clearly and effectively to upper management and internal departments.
Able to seamlessly build trust across organizations by being a good listener and soliciting input and feedback.
Financial Knowledge:
Understands and signs up for success metrics, viewing them as a key driver of motivation for a team.
Reasoning Ability:
Takes an innovative, entrepreneurial approach to any issues that may arise.
Flexible and thinks outside the box.
Other Skills:
Relationship builder who is comfortable working within a matrix environment with a variety of people and functions – engineering, analytics, customer service, design, operations, executives, functional stakeholders, parent company leaders and others.
Excellent interpersonal and communication skills
Inventive thinking and flexibility.
Ability to multi-task and handle pressure in a fast-paced environment
High level of personal credibility, customer relationship, networking and interpersonal skills
Demonstrated ability to prioritize and manage critical situations
Proactive and reliable; driven to accomplish team goals
Ability to work in a matrix organization and demonstrate team leadership skills
Demonstrate a persistent approach
Ability to work collaboratively across functions, work independently, and take initiative when appropriate.
Scope of Responsibilities:
Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market.
Be the local market presence to support Real Estate Development in the selection of future Hana locations.
Assist in programming the Hana space with the Design and Construction Team.
Responsible to manage P&L – patron growth, occupancy, revenue & margins - managing budgets and contributing to the pro forma and monthly and annual forecasting.
Accountable for the overall building health and experience of the Hana.
Build a strong local brand through executing marketing campaigns (events, ad buys), in partnership with the Brand & Marketing team.
Understand local regulatory status and work with legal on government relations.
Collaborate with brand communications and be the local spokesperson for the press.
Build and maintain high-level relationships and partnerships within the market.
Partner with Hana HQ to manage vendor and partner relationships.
Act as liaison between your team and the Managing Director and Global COO.
Be the ultimate Hana brand ambassador for the unit and the market.
About Hana
CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm (based on 2017 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at http://www.hanaworkplaces.com/ .
Internal Number: 19003315
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
