Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. A leader in the Council for Christian Colleges & Universities, APU is committed to excellence in higher education. Offering over 80 bachelors, masters and doctoral programs on campus, online, and at seven regional centers across Southern California, APU has been recognized as one of U.S.News & World Report's Best Colleges for seven years running. The university provides outstanding opportunities for staff in advancement, professional growth, and Christian ministry. APU seeks staff who model excellence in their discipline and have a clear and compelling understanding of their faith and Christian commitment.
For staff positions, please apply directly at: http://apustaffjobs.silkroad.com
The VA Certifying Official is responsible for processing VA benefits. This person acts as a representative of the institution responsible for certifying U.S. Department of Veterans Affairs (USDVA) and California Department of Veterans Affairs (CDVA) education and vocational rehabilitation benefits for eligible students. Serves as a point of contact for potential students who inquire about VA Benefits, as well as supporting and educating other departments on campus about VA benefits policies and guidelines.
* Bachelor’s degree in related field required.
* Two to three years’ professional experience preferably working with veterans benefits in a higher education setting.
* Prior military experience or experience serving military personnel and dependents strongly preferred.
* Experience in a high volume customer service unit in higher education strongly preferred.
* Experience with serving special populations on a college campus is strongly preferred.
* Excellent knowledge of FERPA and college records and registration policies and procedures preferred.
* Experience with working in high pressure environments while maintaining a high level of attention to detail.
* Ability for independent decision making informed by an appropriate awareness of risk management factors.
Primary Duties/Essential Functions
* Fulfills essential administrative functions within the MVEB Office, assists in the development and implementation of MVEB policies and procedures, assists in overseeing and training student workers.
* Processes certifications for all military benefit programs APU participates in, including but not limited to: Chapter 31, Chapter 33, and Military Tuition Assistance. Authorizes benefits and coordinates VA payments for veterans, eligible dependents, survivors, and reservists with all Student Financial Services departments across the university in accordance with regulatory guidelines and APU policies.
* Acts as a primary liaison between the university and all military benefit offices (such as the VA, CSAAVE, and DOD).
* Conducts MVEB activities in accordance with and in compliance with all rules and regulations contained in the VA School Certifying Official Handbook as well as any other guidance issued from other regulatory bodies.
* Adheres to and is knowledgeable on appropriate guidelines relating to FERPA and university policy on the release of records and information to a third party.
* Responsible for developing and maintaining essential communication and outreach activities for the MVEB office with both internal and external constituencies: ensuring all communications align with MVEB’s customer service philosophy.
* Manages initial veteran’s prospective and current student inquiries and information requests in all forms, including in-person, voicemail, e-mail and correspondence.
* Attends and represents APU at WAVES conference and regional VA conferences as requested.
* Other tasks and special projects as assigned by the Associate Director.
* Strong oral and written communications skills.
* Excellent computer skills and able to manage database information.
* Ability to balance a variety of tasks and demands.
* Typing speed of 45 wpm.
* Good organization and problem solving skills.
* Knowledge of office procedures.
* Work under pressure to meet deadlines.
* Work effectively with other staff.
* Judgment and discretion skills on when to act, and when to consult others.
* Ability to learn procedures and retain information.
* In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
* Requires sitting occasionally for extended periods of time, and repetitive motions for operating computer mouse and keyboard.
* Hearing and speaking on telephone.
* Ability to lift, pull, bend, grasp, occasionally lift up to 20 lbs.
* Attend meetings on other campus locations.
* Computer monitor and reading.
* Pleasant office setting, comfortable temperature.
* Proficient in Microsoft Office, Word and Excel.
Azusa Pacific University will conduct a background check on all final candidates.
Click below to discover some of the many benefits APU employees enjoy including competitive health care options, an 8% retirement match, and a generous tuition discount.
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.